Cancellation & Refund
Depending on the reasons for your cancellation we use our own
discretion when applying our cancellation policy but we feel it is
important to make guests aware of their liabilities in the event of
having to cancel a pre-booked stay. We are particularly vulnerable
to guests who cancel close to the day of their arrival and so we
advise all guests to avail of travel insurance which includes
cancellation cover.
When making a booking we require a deposit, the
balance is due eight weeks prior your arrival date. If you cancel more
than eight weeks in advance of your arrival date we reserve the right
to retain the booking deposit. If you cancel less than eight weeks in
advance of arrival date we reserve the right to charge the full
price of the booking. In this event where we have enough time to
replace the booking with an alternative, 100% of any revenue earned
will be used to offset any cancellation charges.
In practice this
means that our guests do not incur cancellation charges, if we - or
our guests - find alternatives to cover the booking period. Any bank
and/or credit card changes will be taken off the refund.